Frequently Asked Questions

1. How long will it take to process my order?
Stock ribbon orders are shipped within 72 hours. All other orders are processed in the order that we receive them. Production time varies, depending on the season. When you call to place your order, we will be able to let you know when it will ship. We pride ourselves in quick turn-around! If you need a rush order, let us know and we will do our best to accommodate you. Lead-time of at least 3 weeks is advised. From May through November, lead-time of at least 4 weeks is advised.

2. Can you process rush orders?
Yes, at no extra charge, when time allows. Our busiest time of year is March 1st thru October 31st. We cannot guarantee rush orders during these months, but please do check with us if you need a rush order during this time. We will make every effort to accommodate your order.

3. Can I add a custom logo to my ribbons?
Yes, we would need camera-ready black & white artwork from you to have a die made. Please allow 5 days to normal processing time. We can get the die faster for an additional charge of $30.

4. How will my order be shipped?
We ship via UPS Ground from zip code 98382. You may request an alternate shipping service, but will incur additional charges. We can advise you of the cost when your order is placed. Orders for Alaska & Hawaii will be shipped 2nd Day Air. We do not ship to P.O. boxes. Please be sure to provide us with a complete street address, including zip code, for shipping your order to.

5. Can I return ribbons that I don’t use?
No, we cannot accept returns.

6. Do you offer any discounts?
Quantity discounts apply only to items of exact same copy.

7. How do I pay for my order?
You can pay by check, money order, cashiers check or Pay Pal. Please allow an extra 10 days to processing time if paying by check. If paying via PayPal, add 5% to total of order.

8. How do I order?
Because there can be so many variables on ribbon orders, the best way to order is to simply give us a call at 1-800-833-7881. We can get all of the information from you and advise you what the total cost of your order will be. You can also e-mail us at ribbonart@wavecable.com or fax us at (360) 681-5110. Please be sure to include your contact info in your correspondence. If you choose to e-mail or fax your order, we will send you a confirmation that it has been received.